Customer Service

HOW TO ORDER

1. SELECTING ITEMS

In COLLECTIONS, all the categories are listed on the left hand side. As you browse through the categories you will see all the styles displayed in the main body.

By clicking on a particular artwork you will see details of the painting including the image, price, and name. To see an enlarged picture, click on the image. You will now have all the details of that painting, including the image, name, price and description. By hovering your mouse over the image, you will see an enlarged picture of the item showing all details of the product. To add the item to your shopping basket, simply click on ADD TO BASKET. You will be taken to your shopping basket., click on CONTINUE SHOPPING to keep browsing and adding items in this way.

2. YOUR BASKET

You can review your items at any time by clicking on BASKET. You can delete styles and change quantities as necessary. To amend the quantity simply delete the quantity previously selected and enter a new amount and click UPDATE. To delete an item click on the REMOVE icon. To continue shopping simply click on CONTINUE SHOPPING.

3. CHECKOUT

Once you are happy with your order, click CHECKOUT at the top of the page. 

CONTACT DETAILS

Please ensure your email address and your phone number are correct as they are used if we need to contact you about your order.

BILLING ADDRESS

Please ensure you fill out all mandatory fields marked with an asterisk *

SHIPPING ADDRESS

Please note that we are unable to deliver to a PO Box by courier. PO Box deliveries will be made using Australia Post.

If you intend to send a gift, the billing address will be your address and the shipping address will be to the person you are sending the gift to.

SHIPPING / DELIVERY

1. Domestic deliveries - Free for all parcels within Australia.

All deliveries within Australia will arrive within 1-5* working days.

In Australia we use a courier or Australia Post for all parcels. They deliver between 9.00 am and 5.00 pm Monday to Friday.

If no-one is home they will leave a card to make an alternative time for delivery. All deliveries need to be signed for.

2. INTERNATIONAL DELIVERIES

Pricing is subject to change but in accordance with Australia Post or Pack & Send.

Rossy Reeves Art deliver to most destinations around the world. *Delivery times are approximate and may vary from country to country depending on customs public holidays and other variables out of our control. All shipping excludes insurance. Please let us know if you want your parcel insured at an extra cost. We use a courier or Australia Post to deliver all international orders.International purchases may incur taxes and duties applied by customs in the country where the order is delivered.

 

COLOURS

Please be aware that some colours may vary slightly from what you see on your monitor. If you are unhappy with any colours please email us at rossyree@rossyreeves.com and we will gladly exchange any items, provided they have not been used and you let us know within 14 days of purchase.

ONLINE RETURNS POLICY

At Rossy Reeves Art we pride ourselves on our quality and our customer service.

Damage is covered by Australia Post.

Please email admin@rossyreeves.com in the event of damaged goods received.

CURRENCY

All prices are listed in Australian Dollars (AUD).

SECURITY

Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, Rosst Reeves Art will not to sell or trade your personal information to any third party organizations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to, or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law. By using the www.rossyreeves.com site, you are consenting to the collection of information by Rossy Reeves Art.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

ONLINE ORDERING SECURITY

Rossy Reeves Art uses the Shopify Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Shopify gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by Rossy Reeves Art or any outside party.

• All transaction data is encrypted for storage within Shopify's bank-grade data centre, further protecting your credit card data.

For more information about PayPal and online credit card payments, please visit www.Shopify.com

If you have any questions about security on our Website, you can email us at rossyree@rossyreeves.com

COPYRIGHT

Unless otherwise indicated, Rossy Reeves Art reserves all intellectual property rights, including but not limited to, copyright in material and services provided by the website. The material provided on the website is provided for personal use only and may not be resold, sold, re distributed, reproduced, duplicated, copied, or otherwise exploited except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968 or with the prior written consent of Rossy Reeves Art.

COOKIES

Cookies are tiny files of information that a web site stores on your computer. Cookies can be very useful to you when you shop online because they allow a website to store a cookie file on your computer which can show what items you have bought before, what you have in your shopping bag, and other convenient but non-private information.

Rossy Reeves Art extends the same privacy protection to your personal information whether gathered by cookies or any other source.

TERMS AND CONDITIONS

www.rossyreeves.com (the ”website”) is owned and operated by Rossy Reeves Art ABN 24 848 531 487 (Rossyn Ann Hentschke T/a Rossy Reeves Art) on the World Wide Web.

The material on this website is copyright © 2016 Rossy Reeves Art.

You agree that access to and use of this website are subject to the following Terms and Conditions together with the Rossy Reeves Art Privacy Statement, Terms and Conditions of purchase (where applicable) and other customer service policies on this website. By entering this website you agree to be bound by these Terms and Conditions and policies and any other notices accepted by you on this website. By continuing to use this website you are agreeing to the Terms and Conditions contained in the website.

APPLICABLE LAW AND JURISDICTION

Your use of this website is governed in all respects by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in relation to any legal proceeding directly or indirectly arising out or relating to this site (including but not limited to the purchase of Rossy Reeves Art products).

REVIEW OF TERMS

These Terms and Conditions are subject to change from time to time, such changes to be effective upon posting on this website.  Your continued use of the website after any such changes will indicate your acceptance of such changes.